Turnaround times
GUIDELINES FOR UPLOADING A LOGO/FILE
A high-resolution digital file is required for set-up. The file must be one of the following formats: Jpeg(.jpg), Adobe Illustrator(.ai), EPS or PDF.
All files must be Black & White - text converted to outlines
High resolution (250 dpi or higher)
Need help with artwork? visit https://getpersonalizedgifts.com/product/artwork-help/
Copyright and Artwork
GetPersonalizedGifts.com assumes clients are authorized to use trademarks and copyrighted materials presented to us for reproduction. Customers assume all liability resulting from trademark or copyright disputes.
Refunds
We are not responsible for any mistakes or misspellings made by our customers.
Personalized laser engraved items are not accepted for return.
Due to the nature of custom. We do not accept returns or offer refunds.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@getpersonalizedgifts.com
Need help?
Contact us at support@getpersonalizedgifts.com for questions or exchanges.
Engraving Policy
While we accept most engraving requests, we cannot honor every one.
Some may contain trademarks or other terms that we do not have the right to use.
Others may contain material that we consider inappropriate or simply do not want to place on products. At times this obliges us to decline engraving requests that may otherwise seem unobjectionable. If your engraving request is deemed unacceptable, your order will be canceled and you will be notified via email.
GetPersonalizedGifts.com reserves the right to cancel any engraving requests after they have been submitted.
Prices are subject to change without notice
Engraving orders cancelled or changed during production are invoiced for all expenses incurred.
Every effort will be made to meet desired color (dark or light mark). However, due to variations in materials and coating, color results can fluctuate.
